Japanese Tier 1 global service provider implements innovative solution for improved customer experience and proactive remediation
ORLANDO, Fla. – 11 June 2018
Today at Cisco Live, Cisco’s annual IT and communications conference, Netrounds, the leading provider of software-based active testing, monitoring, and automated assurance solutions for communications service providers, announced that a Tier 1 operator in Japan has selected Netrounds to proactively monitor its critical network infrastructure and improve the quality of experience for its customers.
The solution, Cisco Orchestrated Assurance powered by Netrounds, is comprised of Cisco’s Network Services Orchestrator (NSO) and the Netrounds active testing and monitoring platform. It allows service providers to automate assurance of the entire service lifecycle, from service activation testing, to ongoing monitoring and remote troubleshooting when any issues arise.
The Tier 1 operator identified Orchestrated Assurance as the winning solution to solve the following needs:
- Real-time and continuous active key performance indicator monitoring of the network-to-network interface for service level agreement (SLA) and quality assurance
- Individualized service quality monitored, per tenant or customer
- Automated and comprehensive remote troubleshooting when SLA violations are experienced
- Alarming for proactive problem resolution to decrease mean time to repair and to improve customer satisfaction of delivered service quality
- Scalable software solutions that can grow and adapt with evolving services and network needs
- Comprehensive reporting for service activation tests and troubleshooting scenarios
“Netrounds and Cisco NSO are delivering real value to our customers through intelligent automation. We enhance visibility of delivered service quality and provide true insights into customer experience, all in an automated fashion,” said Mats Nordlund, CEO and co-founder, Netrounds. “We look forward to assisting our customers as they move to more dynamic, automated, and customer-centric networks.”
“Orchestrated Assurance supports our joint customers in their transformation to a more intuitive network,” said Carl Moberg, Director and Product Manager, Cisco NSO. “We are helping to automate complex and error-prone tasks related to service activation and configuration, while ensuring the subscriber experience. This is a key success factor for driving down operational costs and increasing the overall value for our customers.”
Netrounds is an active network measurement solution provider for physical, hybrid and virtual networks. Netrounds’ programmable, software-based test, service assurance and monitoring capabilities enable telecom operators and service providers to enhance the end user experience of IP-based services such as Internet, TV, voice and other quality-demanding business services. Netrounds solutions are used by more than 250 network operators, service providers and enterprises worldwide and its headquarters in Luleå, Sweden, with offices in Boston, Massachusetts and Stockholm, Sweden. For further information, please visit https://www.netrounds.com/.
See the announcement on the Cision newswire platform here.