Challenges with Network Service Delivery Today
With the increase in usage, Internet-connected devices and expected quality from customers, the demands on service providers have never been greater. Customers want new services to that fit their lifestyle and usage habits and they want them now. In addition to that, many customers have Service Level Agreements (SLAs) with their service providers that require compensation should the customer experience recurring outages. Consequently, customers today want exceptional, assured quality of service, and they want remuneration if their expectations are not met.